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mpcs611
MPCS
Templates
DOX TEMPLATE
- MDN:
- CN:
- RFC:
- sent a "Thank You" SMS
REF:
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- P:
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x
Payments
- amount to pay $
- adv $3 convenience fee
- confirmation #:
- offered the confirmation #
- adv the payment sms
- adv the MRC and next due date
x
Suspension (Cx Request)
- MDN to suspend:
- reason:
- adv cx that they are still responsible for the monthly bill if the line is suspended
- adv cx that line is successfully suspended
x
Suspension (Lost/Stolen)
- MDN to suspend:
- Reason: Lost/Stolen
- adv cx that they are still responsible for the monthly bill if the line is suspended
- adv cx that line is successfully suspended
- offered to change to High Security Password
x
Restore Services From Suspension
- MDN to restore:
- adv cx that it may take up to 30 mins to restore the line
- adv cx to make a test call
- adv cx to test data connection
x
ESN Change (Cx Request)
- MDN for ESN Change:
- Reason:
- cx calling from the old phone (Y/N)?:
- adv cx call might disconnect once change is complete
- adv cx of 30 mins prov time
- adv cx of change sms
- IMEI:
- SIM:
- adv to powercycle the new phone
- adv to make a test call
- adv to test data
- adv to turn off Find My iPhone
- adv to contact us if issues persist
x
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