IQOR Directv Training  UN: 8210767i PW: reg pass
IEX: 8210767 Avaya ID: 2008082
OMS: 3sriverar PW: 02 reg pass with Upper L
RIO: dpriverajrr PW: Directv1
AQ: 2415238 or 2415239
http://urlext.net/pEZcIj
OMS 3smarianne Velasco120212
https://dl5.convergysresearch.com/datalink/ NEstropigan / 1Bananaman!
ntlogin: rodolfo.riverajr PW: 01 reg pass with Upper L
Jabil Global Services JCO: Directv Dock #22 4600 Pleasant Hill Rd Memphis TN 38118
PTF 110 3/ $5 One time credit - abp dpriverajrr/bgi/dasma
http://tinyurl.com/h3wrw9b http://tinyurl.com/000directv
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AAC
Time Zone  javascript:rover_pop_at('rover_tools/timezone_pop/timezone_pop.htm',670,510
http://agentanswercenter.directv.com/en-us/res/rover_tools/timezone_pop/timezone_pop.htm
http://agentanswercenter.directv.com/en-us/res/general_info/us_timezone.html?nav_type=fav | x |
Credit Card
Past Due Service Interruption
Channel Lineup
Entertainment Tool
Package Compare Tool
Sports Availability
How To Tool
Suspend Calc
Time and Date
WFM
Siebel
AAC and WFM  http://agentanswercenter.directv.com/ http://198.180.230.101/agent/ | x |
Multiple Tabs Directv Tools  http://agentanswercenter.directv.com/en-us/res/general_info/us_timezone.html?nav_type=fav http://agentanswercenter.directv.com/en-us/res/billing/credit_card_disclosure.html?nav_type=fav http://agentanswercenter.directv.com/en-us/res/billing/past_due.html?nav_type=fav http://agentanswercenter.directv.com/en-us/res/rover_tools/channel_list/channel_list.htm http://agentanswercenter.directv.com/en-us/res/rover_tools/sell_premium/sell_premium_overhaul.htm http://agentanswercenter.directv.com/en-us/res/rover_tools/package_compare/package_compare.htm http://agentanswercenter.directv.com/en-us/res/rover_tools/dsse/dsse.htm http://agentanswercenter.directv.com/en-us/res/rover_tools/htbf/menu-system-howto-angular.htm#/menu-system-howto-angular.htm http://agentanswercenter.directv.com/en-us/res/rover_tools/end_date_calculator/end_date_calculator.htm# | x |
Data Link  https://dl5.convergysresearch.com/datalink/ NEstropigan / 1Bananaman!
=ROUND(B1*B2,0) =D1-(ROUND(B3*B1,0)) =B1-D1-D2 =IF(((ROUNDUP((D2+(B4*D2)+(B4*D3))/(1-B4),0))-D1)<0,"0",((ROUNDUP((D2+(B4*D2)+(B4*D3))/(1-B4),0))-D1)) Surveys %Promoter NPS Promoter Detractor Neutral
=ROUND(B1*B2,0) =D1-(ROUND(B3*B1,0)) =B1-D1-D2
=ROUND(A2*B2,0) =D2-(ROUND(C2*A2,0)) =A2-D2-E2
Surveys Promoter =ROUND(B1*B2,0) %Promoter Detrator =D1-(ROUND(B3*B1,0)) NPS Neutral =A2-D2-E2
Unique List formula =INDEX($A$2:$A$13,MATCH(0,INDEX(COUNTIF($B$1:B1,$A$2:$A$13),0,0),0))
=IFERROR(INDEX($A$2:$A$16, MATCH(0, COUNTIF($B$1:B1, $A$2:$A$16), 0)),"")
=IFERROR(INDEX($A$2:INDEX($A:$A,COUNTA($A:$A)+1), MATCH(0,COUNTIF($B$1:B1, $A$2:INDEX($A:$A,COUNTA($A:$A)+1)), 0)),"")
ctr+v ctrl+shift+enter
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Promoter Table
Quickbookmarks to Directv
Start.io Llamas Links 
Start Io Llamas
Iqor Payroll Site  Company Code: IQORPH UN: 306508 PW: FILAmmddyy! | x |
Sutherland IROZ MANILA
Kronos  http://chnveldbs34:2009/kronos | x |
BlackBerry Web Tool  For access errors, type in blackberryweb.suth.com and click enter.
Username: NT username Password: NT password | x |
Prod RET  Training Username: sdpsutherland Password: JFD&bhc!
Prod Username: rodolfo.riverajr Password: num original + password (cap L) | x |
BASC - BB Agent Support Center  Username: rodolfo.riverajr Password: reg pass with original num and cap L | x |
BlackBerry WebEx Enterprise Site  Username: rodolfo.riverajr@sutherlandglobal.com Password: normal with num and cap L
Hello Rod BlackBerry,
I would like to invite you to join a Remote Support Session with me. To join, go to:
https://blackberrycare.webex.com/blackberrycare/sc30/t.php?I=734013157&RT=MiMxMQ%3D%3D
Regards, BlackBerry Isabel
Please note that once WebEx tool is engaged, if there are any potentially illegal materials viewed on your computer by the BlackBerry technical representative, depending on your region, BlackBerry may have a legal duty to report those materials to the appropriate local authorities. Please ensure that any items that you do not wish the BlackBerry technical representative to view during the session has been removed and/or closed down prior to downloading and launching the WebEx tool. | x |
BESC - BlackBerry Expert Support Center  Support Options for BESC - IT personnel - Point of Sale of BESC - Carrier - BESC www.blackberry.com/besc - Fee Based Support (1-49 users - $249; 50 and up - purchase a contract) - Ask for a subscription code; check if valid (email or company name) - Named callers (provide subscription code to named caller) - Transfer to TP Triage (ask sup permission)
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Online Mail  I understand the risk Confirm Excemptions OK OK | x |
BlackBerry ID Website
BlackBerry App World
BlackBerry Server Log Submission
Dummy Credit Card Numbers  Scam Artist number: 786 220 3237
Boss Weng Device PIN: 26413572 | x |
Troubleshooting Toolkit
BB Support  Support Options for BCC: * Carrier - customer's first point of contact. (first, last, mobile number) * BlackBerry Website - www.blackberry.com/support * Fee Based Support - do not discuss $49 unless asked by the customer. (first, last, mobile number, email)
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RET
World Time Buddy
GTS  username: nt password: nt | x |
Payslip
Recruitment Initiative
Interactive Phone Guides - Virgin Mobile Canada
Is It Down Right Now
Extra Mile
Provider Websites
Self Service Options  Submission: ideaprocess@blackberry.com
Social Media: Twitter@BlackBerryHelp http://twitter.com/blackberryhelp
BlackBerry Support Forums http://supportforums.blackberry.com http://besforums.blackberry.com
Inside BlackBerry Help Blog htpp://helpblog.blackberry.com
Youtube http://youtube.com/blackberrysupport
Online Support: BlackBerry Product Support http://blackberry.com/support
Product Manuals http://docs.blackberry.com
BlackBerry Knowledge Base http://blackberry.com/btsc
BlackBerry Training http://blackberry.com/training
Support Portals and Apps BlackBerry® 10 http://blackberry.com/blackberry-10
BlackBerry Virtual Expert http://appworld.blackberry.com/webstore/content/27226887/?lang=eng
BlackBerry Partner Support Center http://blackberry.com/bpsc
BlackBerry Expert Support Center http://blackberry.com/besc
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Audit Link
Outlook Web Access  Username: SGL\NTloginID password: NTPassword
htttp://webmail2010.suth.com/owa https://laxcolcas01/owa https://rocjfsmsg10/owa https://laxcolmsg03/owa | x |
Contact Help
Coaching Website
Password Reset Page  rPIN: 4521 Reset Number: 6400 | x |
BlackBerry Beta Zone
TAP: Talent Assessment & Performance Management  https://sutherland.taleo.net/ Login is your employee ID Temporary password: taleo123
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BlackBerry Expert Center
Townhall Questions
Blackberry Service Repair Centers 
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Work Training Environment BB Internal Knowledgebase (BTSC)  Username: sdpsutherland Password: JFD&bhc!
BIS - Email Settings Application BIS - Unable to Integrate/Validate BIS Account Zero Out BIS Emails - Unable to receive HH - Phone- Settings HH - Software Errors- JVM/Uncaught HH - Email Setup Not Fuctional HH - Physical Device Issue HH - SMS/MMS Issues HH - 7.1 - after update - The BlackBerry messenger icon is missing HH - 7.1 Handheld software - update/upgrade not being detect DTM Errors – Handheld BBM Unable to Send/Receive Exception/App Errors DTS 7.0 - Backup/Restore BES - Enterprise Activation BBID- Reset Issue
http://docs.blackberry.com/en/smartphone_users/deliverables/47561/videoAndTutorialsList.jsp
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BlackBerry Training
BB Universe - Technical Training  Username: email Password: short no num capital first and L
Login ID: Rodolfo.RiveraJr@sutherlandglobal.COM Password: 010 + orig pass with upper L | x |
BB Training AR System Customizable Homepage  Username: student112 Password: remedy
Knowledgebase Access | x |
Links Google  Username: <email address> Password: <email address password> Port: 993 Encryption: SSL
SMTP (outgoing) server
Username: <email address> Password: <email address password> Server address: mail.web.de Port: 587 Encryption: StartTLS | x |
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